Refund Policy

We take every care inspecting and packaging your goods. However, in the unlikely event that you should receive faulty goods or that you find they do not fit correctly, please let us know immediately by e-mail and return the goods within fourteen days of purchase. On receipt of the faulty goods, we will send a replacement free of charge. If we do not have a replacement item in stock, you will be entitled to another item or items from our catalogue to the value of your original purchase.

Please note that when you do try on your shoes, please wear them on a soft surface such as carpet. If in the event your shoes do not fit correctly, we cannot accept returned goods that have been worn on hard surfaces where the shoes or soles have been scratched.

We cannot accept liability for any goods posted by customers which are lost or damaged in transit. It is the responsibility of the sender to ensure that any parcel is adequately insured and the correct postage paid.